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Important Notes for Customers

 

Welcome to the new Multicopter Shop at Viacopter

We tried to make the migration from the old shop as smooth as possible. However - and like with every new system/software - there might be some hidden bugs or inconsistencies.
Except for very few existing customers and orders most details could be preserved to allow a login with a previous account.

We advise existing customers who used the previous shop to
- clean your browser cache, especially the session cookies
- try another browser if troubles occur
- go through your account and check your shipping addresses and country setting
- reset the old password and create a new one
- check your order history if anything is missing

New customers


- who can't activate their account
- can't log in
- or use the cart 
please send us an email to This email address is being protected from spambots. You need JavaScript enabled to view it. with detailed error messages or a brief description of what's happening.

We will try to adjust your settings and manually activate your account then.



When you're getting an error message about the SSL certificate not belonging to the domain

The SSL certificate uses the TLD viacopter.eu
If you go via www.viacopter.eu the browser will display this message. Just accept the certificate once and you're ok.


Best regards & happy shopping!

Your Viacopter sales team


Informations for EU B2B customers

EU Business customers please submit your valid EU VAT ID after your registration.

You can only register as EU B2B customer if your business is located in one of the European Union member countries.


We will validate your ID and you will be submitted to the appropriate shoppers group manually then.
25% Danish VAT will be substracted and shown on your orders page and the invoice.